Appointment Cancellation and Policies
We require 24 hours cancellation or it is consider a no Show if you cancel less than 24 hours (spa packages & groups of 2 or more require a 48 hour notice) before your scheduled appointment or even worse if you do not show up at all. If you cancel or no show within 24 hours the first time, you will be charged 30% of your service and we will require a credit card to secure your next appointment. If you cancel or no show within 24 hours for any future appointment, your credit card will be charged 100% of your scheduled service. Our staff they count on you to be there, The charges cover the time lost by the therapists and technician(s) because a last minute cancellation typically does not allow us to refill the appointment time. Thank you for honoring our time and honoring our effort to make relaxation an important part of everyone's lives.
If you have a Groupon, or similar pre-paid deal and you No Call No Show or Cancel less than 24 hours before your appointment you forfeit your certificate. You have the opportunity to move your appointment within less than 6 hours if there is something that comes up that you cannot make it to your appointment. This is a one time event.
Gift cards are final sale, no refunds or exchanges. If you have a Gift Card, Gift Certificate, or Pre Paid service and you no show or cancel within 24 hours or less you will forfeit your gift card, certificate, or pre paid service. All Spa Packages and groups!
I love this spa! The girls are amazing, great service and atmosphere. My nails look perfect and last longer than other places I've tried, and the laser hair removal is quick and pain free!
We're set in a beautiful old historic home in the core of Grimsby. The energy when you step through the doors is pure bliss and relaxation. The relaxation at Serenity doesn’t have a time limit simply because we want you to treat your body to the pampering it deserves, stay awhile and enjoy a tea after your spa services, or drop by Serenity to enjoy a tour and free consultation today!
Love my new spa!!! You can get everything done in one trip!!!!!
Serenity Luxury Spa
The atmosphere is beautiful and the people wonderful. The prices are also very good. I really enjoyed my experience here!
The best spa I have ever been to. The atmosphere is the best! The staff incredible:)
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I think Sharisse is such a friendly business woman, always upbeat and positive, her presentation is always spot on. Her spa feels very warm and relaxing:)
9AM - 8PM Tues/Thurs, 9AM - 5PM Wed/Fri, 8AM-3PM Sat CLOSED Sun/Mon 905.945.6708
to Serenity Luxury Spa. Escape into a world of total comfort, relaxation, and rejuvenation. Treat yourself to a luxurious experience...you deserve it! Our full service day spa will make your stress fade away into a distant memory. Our friendly, professional staff will pamper you, renewing your mind, body, and soul.
Indulge yourself with one of our special Luxury packages, and experience a specialized combination of treatments that will perfectly transform your body and spirit. Our first-class service includes a variety of massages, scrubs, aromatherapy, body wraps, skin care, facials, and complete spa services. Our staff is highly trained and your privacy is assured.
Serenity Luxury Spa gift cards and special packages make excellent gifts!
We offer romantic couples treatments, bridal
and wedding parties, and corporate discounts.
Full ServiceDay Spa
Amazing experience! Thank you... I'll see you in a few weeks!
Owner/Operator & Head Esthetician- Sharisse Madjar
Esthetician- Alix Mort
Esthetician/Lash Tech- Natausha Sims
Holistic Therapist/ Reflexologist RCRT HHP- Sandy Reimer
Clinical Nutritionist B.Sc- Maria Dominguez- Courian
Eye Lash Technician- Kathleen Marandola